Terms & Conditions

Terms

1. All sizes and capacities are approximate.
2. Silver2Love.com makes every effort to ensure that your goods arrive to you within the specified delivery times by using accredited couriers, however we can not take responsibility for late or failed deliveries arising from incorrect delivery details supplied by the customer.
3. All deliveries must be signed for by the customer or by a person acting on behalf of the customer. All deliveries are made during normal business hours Monday to Friday.
4. UK sales tax (VAT) is included in the price shown upon our website.
5. The price of sterling silver products fluctuates with the cost of bullion, so you may see the cost of sterling silver products rise and fall over the weeks. Silver plated products are not subject to this.

Delivery

All UK orders are delivered free of charge. We pack your parcel very well and ship it to you by a reputable carrier. Our usual service next day from dispatch. All of our parcels are insured and will need a signature upon delivery. Should you not be at home they will leave a card and will re-deliver at a more convenient time.

Stock Availability

Whilst every effort is taken to ensure all items on our website are always in stock, from time to time some items may become temporarily out of supply. If this becomes the case after an order has been placed we will send an email advising of the length of time this process will take. A refund or alternative product will be offered if the re-stocking time longer than you require.

Cancellation Policy

The customer has the right to cancel an order within a reasonable period of time from receiving it. All goods must be returned in the same condition as they were received.
All cancelled goods are returned at the customer’s expense and for your own protection we would recommend that you use a recorded delivery service.

Please notify us by e-mail before returning goods, we will advise you within one working day of the return address for the product. We will return the cost of cancelled product within 30 days of receiving the goods.

Returns

We must be notified by e-mail of any damaged deliveries or missing items within a reasonable period of the delivery date, otherwise responsibility cannot be accepted for credit or replacement.
Returned goods will be accepted after confirmation by e-mail from sales@silver2love.com. This e-mail will contain details of where to send your returned items.

Goods cannot be returned if supplied engraved. The customer is responsible for the cost of returning the goods and for your own protection we would recommend that you use a recorded delivery service. We will return the cost of cancelled product within 30 days of receiving the goods. We do make a charge of 15 percent of the value of the order to cover the costs of re-polishing, packing and re-shelving awards.

Privacy

The privacy of all our offline and online customers is extremely important to us. Therefore no personal information is sold, traded or given to any other company or party outside Silver2love.com

All our customer information is gained by question forms as part of the buying process, we do not use ‘cookies’ to obtain information without your knowledge.

Any information received by us is used for 2 reasons:

Firstly, to process your order and then to help create a better service and understanding of customer needs and requirements.

We will not e-mail you in the future unless you have given us your consent.

Only people subscribing to our newsletter service will get e-mails regarding offers and relevant information. Under the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorised access.

Complaints

With our high level of customer service and excellent quality product we aim that you will never have need to complain to us, but should the circumstance arise please e-mail us at sales@silver2love.com with details of any problems you may have experienced and we will do our best to put them right. Your complaint will be acknowledged within one working day, and if possible it will be resolved within a week. All complaints are confidential. We also welcome general feedback, as this allows us to improve our service to you.

Customer Service

Our normal office hours are 9am – 5.30pm Monday – Saturday.

Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.